Consulting times and appointments
Receptionists start at 8am on weekdays and 1pm on Saturdays when you can call to make an appointment.
Or click the link below to book an appointment
A standard consultation is approximately 10-15 minutes. If you require longer consultation (i.e. complicated on multiple problems, minor surgery and medical), Please notify reception when booking your appointment. We understand your time is valuable, and every effort is made to keep to appointment times: however, patient medical needs are unpredictable. Please accept our apologies in advance should you experience an extended waiting period.
New Patients, please arrive 10 –15 minutes before appointment for paper work and details.
Walk-in patients are welcome and will be seen on the same day (subjected to availability, waiting period may apply).
Each patient that arrives without an appointment will be assessed by reception via the POPGUNS urgency criteria. If the patient is in pain, then the nurse will triage as to the urgency of the situation. If it is not an urgent matter, the reception will offer the next available appointment.
Did not attend – Policy
There is increasing demand for bulk billing appointments. People who do not attend appointments or cancel at short notice deprive other people of medical care.
Therefore we would appreciate it if you are able to let us know in advance if you are unable to make your appointment.
Patients who miss their appointments frequently will be charged a fee that will need to be settled before they can be seen again.
If patients require communication services:
Patients requiring communication assistance (such as AUSLAN or interpreter services) are asked to inform Reception when making the appointment.
Doctors make visits to regular patients of our practice, where it is safe and reasonable in their homes, in nursing homes or hospitals if their patients are acutely ill, immobile or elderly. This is at the Doctors discretion.
If you feel, you have an urgent problem. Please phone immediately and we will advise and assist you.
If you require medical attention after hours please phone the Get Better Doctor Service on 1800 238837 to arrange an after hours consult. Another alternative is to attend the Emergency Department of Rockingham General Hospital.
Phone: 08 9599 4000
Get Better Doctor Service:
Phone: 1800 238837
Fiona Stanley Hospital:
Phone: 08 6152 2222
24 hrs Poison Info: 13 11 26
However, if you are suffering severe chest pain or another severe medical emergency, please call 000
Pharmacy: 9419 1445
Rockingham Hospital9599 4000 Get Better Doctor Service: 1800 238837
REMEMBER! IF YOU REQUIRE URGENT MEDICAL ATTENTION PLEASE DIAL 000 FOR AN AMBULANCE.