Mixed Billing Transition

Dear Valued Patients,

We wish to inform you that from Tuesday the 1st of November we have transitioned from Bulk Billing to Mixed Billing. Unfortunately, we are no longer able to sustain 100% bulk billing as the amount set by the Government does not cover the cost of providing high-quality medical services.

We will still offer Bulk Billing to the following patients:

– Children under the age of 16.
– DVA Card Holders
– Health Care Card /Pension Concession Card Holders
– Patients with Chronic Illnesses such as Heart Disease, Diabetes, Asthma, Arthritis etc. if it relates to your chronic condition.

#Failure to provide your concession card/DVA card on the day of your appointment will result in your consult being charged Privately.

 

Those who do not qualify for the criteria above will need to pay the following full amount ON THE DAY.

Standard Appointment- $70 Medicare rebate- $39.75

Out of Pocket- $30.25

Long Appointment- $100 Medicare rebate- $76.95
Out Of Pocket- $23.05

Short Weekend Appointment- $80 Medicare rebate- $51.80
Out of Pocket- $28.20

Long Weekend Appointment- $120 Medicare rebate- $88.80
Out of Pocket- $ 31.20

We have kept the fee as low as possible and patients will be required to pay for their consultation, in full, on the day of their appointment. Your Medicare rebate will be processed during payment and will be back in your account.

Please note Worker’s Compensation, Pre-Employment Medicals, Driving Medicals, Medical Reports- Work/Insurance will be charged Privately. Please speak to reception regarding these fees.

Cancellation of appointments- If you are unable to attend your appointment we would appreciate it if you could please let us know at least an hour beforehand.

Those who fail to show up for their appointments will be charged $40.00 before their next appointment can be booked.

We thank you for your support over all these years and we wish to provide high-quality care for many years to come to all our wonderful patients.

 Management of Patient Health Information

Alpha Medical Centre Kwinana is committed to maintain the confidentiality and security of your personal health information at all times and to ensure that this information is only available to authorised members of staff. For more details, please ask reception to provide you with a copy of our privacy policy.

Alternatively please see our privacy policy below:

PDF – Privacy Policy v2022

Telephone policy – Receiving and Returning telephone calls

Most issues are best dealt with in consultation with your GP. The receptionist will take your call where practicable. At times, your calls to Doctors may interrupt consultations and cause delays. If it is necessary, the Doctor will return your call but in many cases, our office or nursing staff will be able to help you.

Follow-up of Test Results

While the practice will always make all reasonable efforts to alert patients of important test results and that it is also Patients responsibility to follow up their own test results. Do not assume all results are normal because “you haven’t heard anything”.

Concerns with patient safety, confidentiality and ethical reasons prevent receptionist from giving test results. Results can only be given out by a Doctor or Clinic Nurse.

Please ensure to ask your Doctor what follow up arrangements should be made to obtain your results. If tests have been ordered, patients should double-check with reception whether we have their correct details on file. However, if a test result comes back as clinically significant, will endeavour to contact the patient and have them seen by the Doctor as soon as possible.

  Patient Rights

As a patient of health care services, you have certain rights and responsibilities. Centre staff and doctors are committed to ensure your rights are met and that they play a supportive role in you participating in decisions about your health care.

Engaging with Other Services and Referrals

Alpha Medical Centre regularly engages with other local health services, such as specialists, allied health and hospitals. If required, your Doctor will provide sufficient information (referral letter) to plan and facilitate optimal patient care.

Patient Recalls and Reminder System:

Our practice is committed to preventive care. As a valued Patient, you will be automatically enrolled in the Recall System to ensure you receive relevant health information and reminders relating to your preventive health such as vaccine updates or screening services. Please advise us if you would prefer not to receive this information or reminders.

Prescriptions:

For patients to access subsidised prescription medication, is it first necessary for them to attend a GP and have a consultation. Prescriptions are generally written in consultation. If you are unable to attend the surgery but require a prescription, we are able to book you in for a Telehealth Appointment, but only if we have seen you in the last 12 months. 

Disability Facilities

We have Few disabled parking bays at the front of the Medical Centre.

Toilet Facilities, please ask our Practice staff and she will direct you to the disabled toilets.

If patient requires communication services:

Patients requiring communication assistance (such as AUSLAN or interpreter services) are asked to inform Reception when making the appointment.

Home Visits- Available

Doctors make visits to regular patients in our practice, where it is safe and responsible in their homes, in nursing homes or hospitals if their patients are acutely ill, immobile or elderly. This is at the discretion of each doctor.

Cancellations:

If you are unable to attend your appointment, prompt cancellation would be appreciated. Failure to attend or cancel (minimum 1 hours’ notice) x 3 appointments without adequate notice will incur a fee of $30. For a copy of cancellation policy please ask at the front desk.

Transfer of Medical Notes:

If you wish to Transfer your clinical notes to another medical centre an administration fee $ 50 will apply if it needs to be printed. A transfer release form must be signed by the patient prior to notes being transferred. If you want to transfer your records from another medical centre to us please see reception staff or alternatively download the Transfer of records form below:

   PDF –  Transfer of Records Form

Patient Feedback

We aim to provide a professional, friendly and caring service to our patients. If there are any problems you wish to discuss or suggestions to improve our centre please do not hesitate to contact our Practice Manager during business hours.

Alternatively, you may contact:

Health and Disability Services Complaints Office

44 St George’s Terrace

Perth WA 6000

Phone: (08) 9323 0600
Web: www.hadsco.wa.gov.au

 

 New Patients

 

We welcome New Patients to join our clinic. Feel free to download and fill in the New Patient Form below:

PDF - New Patient Registration form