Billing Information

Doctors working in this centre have adopted a blended approach to private and bulk billing fees to ensure all patients have equitable access to the quality healthcare they deserve and need. The standard consultation is $65, but individual GP consultation fees may vary. We accept cash, credit card (not Diners or AMEX) & EFTPOS payments.

We bulkbill children under 16 years of age, pension and healthcare card holders. All chronic care plans, Health assessments, and minor surgeries are bulk billed.

For patients to access subsidised prescription medication it is first necessary for them to attend a GP and have a consultation. Prescriptions are generally written in consultation. Urgent prescription without consultation may be deemed appropriate and these may occur a $20 charge (no medicare rebate).

Please bring your Medicare card and any of the above cards with you on each visit.

If your visit concerns Worker’s Compensation or Motor Vehicle Accident Claim, please let the receptionist know each time you come.

Medicare does not allow some items to be claimed from them. These include pre–employment, school and superannuation medicals, driving licence medicals and any matter for which you intend to claim damages.

Item No. Service Fee Medicare Rebate
23 Surgery Consultation Level B $65.00 $37.05
36 Surgery Consultation Level C $95.00 $71.70
5020 Level B Consultation after hours Sundays, Public Holidays and after 12pm on Saturdays $75.00 $49.00

 Management of Patient Health Information

Alpha Medical Centre Kwinana is committed to maintain the confidentiality and security of your personal health information at all times and to ensure that this information is only available to authorised members of staff. For more details, please ask reception to provide you with a copy of our privacy policy.

Telephone policy – Receiving and Returning telephone calls

Most issues are best dealt with in consultation with your GP. The receptionist will take your call where practicable. At times, your calls to Doctors may interrupt consultations and cause delays. If it is necessary, the Doctor will return your call but in many cases, our office or nursing staff will be able to help you.

Follow-up of Test Results

While the practice will always make all reasonable efforts to alert patients of important test results and that it is also Patients responsibility to follow up their own test results. Do not assume all results are normal because “you haven’t heard anything”.

Concerns with patient safety, confidentiality and ethical reasons prevent receptionist from giving test results. Results can only be given out by a Doctor or Clinic Nurse.

Please ensure to ask your Doctor what follow up arrangements should be made to obtain your results. If tests have been ordered, patients should double check what the correct detail these are on file at the reception. However, if a test result comes back as clinically significant, will endeavour to contact the patient and have them seen by the Doctor as soon as possible.

  Patient Rights

As a patient of health care services, you have certain rights and responsibilities. Centre staff and doctors are committed to ensure your rights are met and that they play a supportive role in you participating in decisions about your health care.

Engaging with Other Services and Referrals

Alpha Medical Centre regularly engages with other local health services, such as specialists, allied health and hospitals. If required, your Doctor will provide sufficient information (referral letter) to plan and facilitate optimal patient care.

Patient Recalls and Reminder System:

Our practice is committed to preventive care.As a valued Patient, you will be automatically enrolled in the Recall System to ensure you receive relevant health information and reminders relating to your preventive health such as vaccine updates or screening services. Please advise us if you would prefer not to receive this information or reminders.

Prescriptions:

For patients to access subsidised prescription medication is it first necessary for them to attend a GP and have a consultation. Prescriptions are generally written in consultation. Urgent prescription without consultation may be deemed appropriate and these may occur a $20 charge ( no medicare rebate.)

Disability Facilities

We have Few disabled parking bays at the front of the Medical Centre.

Toilet Facilities, please ask our Practice staff and she will direct you to the disabled toilets.

If patient requires communication services:

Patients requiring communication assistance (such as AUSLAN or interpreter services) are asked to inform Reception when making the appointment.

Home Visits- Available

Doctors make visits to regular patients of our practice, where it is safe and responsible in their homes, in nursing homes or hospitals if their patients are acutely ill, immobile or elderly.

Cancellations:

If you are unable to attend your appointment, prompt cancellation would be appreciated. Failure to attend or cancel (minimum 1 hours’ notice) x 3 appointments without adequate notice will incur a fee of $30. For a copy of cancellation policy please ask at the front desk.

Transfer of Medical Notes:

If you wish to Transfer your clinical notes to another medical centre an administration fee $ 50 will apply. A transfer release form must be signed by the patient prior to notes being transferred.

Patient Feedback

We aim to provide a professional, friendly and caring service to our patients. If there are any problems you wish to discuss or suggestions to improve our centre please do not hesitate to contact our Practice Manager during business hours.

Alternatively, you may contact:

Health and Disability Services Complaints Office

44 St George’s Terrace

Perth WA 6000

Phone: (08) 9323 0600
Web: www.hadsco.wa.gov.au